India Post Digital Transformation Brings Faster Delivery
Newz Daddy Gujarat Politics
Under the vision of the Prime Minister, Shri Narendra Modi, and the guidance of the Union Minister of Communications and DoNER, Shri Jyotiraditya M. Scindia, the Department of Posts (DoP) has successfully rolled out IT 2.0 – Advanced Postal Technology (APT). This landmark digital upgrade marks a transformative step in the Department’s modernisation journey to each of its 1.65 lakh post offices, aligning with the Government of India’s vision of Digital India and Make in India.
India Post is among the world’s largest postal networks, with over 1.6 lakh offices. Bringing them all onto a digital platform like IT 2.0 is a big leap to meet growing demands for fast, reliable services—especially in rural areas. IT 2.0 brings faster, more reliable, and citizen-centric postal and financial services to every corner of the country, reaffirming India Post’s commitment to inclusivity and service excellence.
Building on the success of IT Modernisation Project 1.0, the newly launched Advanced Postal Technology (APT) platform introduces a microservices-based application that delivers faster, more reliable, and user-friendly citizen-centric services. The new APT system uses microservices and open APIs. This means it can grow and adapt easily, making it simpler to add new features and serve citizens better.
Designed and developed indigenously by the Centre for Excellence in Postal Technology (CEPT), the application is hosted on the Government of India’s MeghRaj 2.0 cloud platform and supported by BSNL’s nationwide connectivity. CEPT is the brain behind IT 2.0. It plans and tests the system, helps launch pilots, manages support and training, and guides rollout across India. Union Minister Shri Scindia says, “APT will transform India Post into a world-class public logistics organisation. Led by Hon’ble Prime Minister Shri Narendra Modi ji from the front, this is Aatmanirbhar Bharat in full strength, charting the path for a stronger, self-reliant Digital India.”
With these features, India Post now offers real-time tracking, GPS routing, OTP-based delivery confirmation, QR/UPI payments, and precise DigiPIN for deliveries—bringing it closer to how private couriers operate. The rollout was executed in a phased and structured manner. After a successful pilot in the Karnataka Postal Circle (May–June 2025), learnings were incorporated to refine the system and strategy. A carefully staggered nationwide rollout followed, covering all 23 postal circles, culminating on 4th August 2025 with over 1.70 lakh offices, including all the post offices, mail offices, and administrative units live on APT.
The Karnataka pilot reached nearly 10,000 offices before going national. Some initial slowness occurred on day one of the full launch (August 4), but tech teams fixed it quickly. By August 5, over 20 lakh items were booked and 25 lakh delivered successfully. Recognising that the success of technology transformation depends on its employees, India Post trained over 4.6 lakh employees through a cascade model involving Master Trainers, User Champions, and End-Users under the principle of “Train – Retrain – Refresh”. This ensured readiness at every level and smooth adoption across the country.
This “cascade model” training took place at CEPT and across circles, so everyone learned how to use the new tools well before and during rollout. The system has already demonstrated its resilience and scalability, successfully handling over 32 lakh bookings and 37 lakh deliveries in a single day. With the completion of IT 2.0, India Post reaffirms its position as a modern, technology-driven service provider, while upholding its legacy of trust and unmatched reach.
Despite some early glitches like backlogs in places like Nagpur, most post offices are now stable on the system. Home-pickup booking services have resumed, and mobile apps are being developed for easier access.