City Union Bank Digital Leap Amazes The Industry
City Union Bank Consistent Innovation Emotionally Connects India and AI-Led Banking That Calms Fears And Builds Trust
City Union Bank (CUB) achieved a landmark milestone by winning six major accolades at the IBA Technology Awards 2024–2025, presented during the 21st Annual Technology Conference, Expo & Citations, held in Mumbai on Friday, January 9, 2026.
In a defining moment that underscores its unwavering focus on technology-led banking, City Union Bank (CUB) achieved a landmark milestone by winning six major accolades at the IBA Technology Awards 2024–2025, presented during the 21st Annual Technology Conference, Expo & Citations, held in Mumbai on Friday, January 9, 2026.
The awards were presented by T. Rabi Sankar, Deputy Governor, Reserve Bank of India, to N. Kamakodi, Managing Director & CEO, City Union Bank, marking a proud recognition of the bank’s sustained digital transformation journey.
• CUB crowned ‘Best Technology Bank’ as AI, digital inclusion and IT risk leadership earn top honours
• Deputy RBI Governor presents awards at IBA’s flagship annual technology conclave in Mumbai
• Third straight year of six-plus IBA awards signals sustained, not sporadic, innovation
City Union Bank emerged as the winner in five key categories:
- Best AI & ML Adoption
- Best Technology Bank
- Best Digital Financial Inclusion
- Best Digital Sales
- Best IT Risk Management
In addition, the bank was declared Runner-up for Best Fintech & DPI Adoption, highlighting its deep integration with India’s rapidly evolving Digital Public Infrastructure (DPI) ecosystem.
Gold standard of banking technology recognition. The Indian Banks’ Association (IBA) Technology Awards are regarded as the most coveted honours in the Indian banking industry, recognising institutions across the public sector, private sector, cooperative, small finance, payment, regional rural and foreign banks.
The awards celebrate banks whose technology-led strategies, risk governance and innovation-led execution have delivered measurable business outcomes—whether by strengthening competitive advantage, unlocking new revenue streams or reshaping customer experience.
This is the third consecutive year in which City Union Bank has secured six or more awards at the IBA Technology Awards—an achievement that reflects institutionalised digital excellence rather than one-off success.
The consistent recognition reinforces CUB’s long-term strategy of building a secure, scalable and inclusive digital banking ecosystem, backed by strong governance and regulatory alignment.
Eminent jury validates CUB’s technology depth
The awards were finalised by a distinguished jury comprising nationally respected leaders, including:
- Dr. Deepak B. Phatak, Professor Emeritus, IIT Bombay
- Mr. Dilip Asbe, MD & CEO, NPCI
- Shri Gagan Rai, Former MD & CEO, NSDL
- Ms. Padmaja Chunduru, Former MD & CEO, Indian Bank
Their endorsement affirms City Union Bank’s technology architecture, risk leadership and execution capability.
Technology-led banking with a human touch CUB’s multiple honours underline its success in combining AI-driven intelligence, digital inclusion, strong IT risk controls and customer-centric digital sales platforms, while continuing to serve semi-urban and rural India with equal intensity.
CUB TECHNOLOGY TIMELINE | KEY DIGITAL MILESTONES
2017–18
* Core banking upgrades to support scale and real-time processing
* Early push towards digital channels for retail and MSME customers
2019–20
* Revamp of mobile and internet banking platforms
* Strengthening of cybersecurity and IT risk frameworks
2020–21
* Rapid expansion of digital payments, UPI and contactless banking
* Scaled digital onboarding during the pandemic phase
2021–22
* Integration with India Stack initiatives
* Focus on digital financial inclusion in semi-urban and rural markets
2022–23
* Deployment of advanced analytics and process automation
* Strengthening digital sales capabilities
2023–24
* Adoption of AI & ML for fraud monitoring, credit analytics and customer insights
* Enhanced IT governance and risk management systems
2024–25
* Deep integration with fintech partners and DPI ecosystem
* Multiple wins at sIBA Technology Award
2025–26
* Bags six honours at IBA Technology Awards 2024–25 for the third consecutive year
* Recognised as Best Technology Bank with leadership in AI, digital inclusion and IT risk management.
